SALES: Building Relationships checklist
(printable)Repeat business is the key to the long-term success of your company. Building strong customer relations is important and necessary. Here are a few ways to create a bond:
- Communicate with customers often via email, postal service newsletters and in perso
- Mail coupons ofte
- Price products competitivel
- Remember names of client
- Have a customer support phone numbe
- Listen to clients requests for products/service
- Ask for feedbac
- Get to know client's backgroun
- Deal with complaints promptly and without being defensiv
- Follow-up afterwards to make sure client is satisfie
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