COMMUNICATION: Giving Feedback checklist
(printable)This checklist is about giving feedback to employees and co-workers. Actually it is generally about giving feedback:
- Remember the 3 GOLDEN RULES of feed back: A) Be specific regarding the matter you address, not general (not: "this is a mess", but "if this had been done exactly this way perhaps the result would have been better". B) Do not be personal, but address the task (So do not say: "You are incompetent and mean and lazy"). C) Look at the future, not the past.
- Avoid surprises. Do not wait until the yearly meeting.
- Be clear. Be specific about expectations, particularly if an employee is new in his/her area.
- Listen. Ask what works. Use open questions to open and progress the dialogue.
- Be informal. Generation Y (and X) likes the informal, including quick messages.
- Reflect. Tell Generation Y what you have learned from them.
- Be prepared. Take notes to facilitate constructive feedback.
Source: IBM and others
As always - we would really appreciate your comments.
Thank you
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